Returns & Refunds policy

We strive for customer satisfaction. If you experience any issues with our services, please contact us for assistance.

Refund Conditions:

• Refunds must be requested within 14 days of payment.

• A valid reason and supporting documentation may be required.

• Refunds are processed to the original payment method.

8.2. Payment Dispute Resolution

If you believe a charge is incorrect, we encourage you to contact us before filing a dispute with your payment provider.

Dispute Process:

1. Contact our support team at support@pay-ecmarkets.com with details of the issue.

2. We will review and respond within 5 business days.

3. If necessary, we will issue a refund or correction.

4. Unwarranted chargebacks may result in fees or service restrictions.

11. Contact Us

For any questions about this Privacy Policy, refunds, or disputes, contact us at:

📧 support@pay-ecmarkets.com
📞 +44 7426 477495